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Frequently Asked Questions
1. Why does the delivery date not correspond to the delivery timeline of 2 business days?
2. What is the estimated delivery time?
3. Why does the estimated delivery time vary for each seller?
4. Seller does not/cannot ship to my area. Why?
5. Why is the COD option not offered in my location?
6. I need to return an item(s), how do I arrange for a pick-up?
7. I did not receive my order but got a delivery confirmation SMS/Email?
9. I have to raise a complaint w.r.t. a product or delivery?
Order Delivery related
Why does the delivery date not correspond to the delivery timeline of 2 business days?
It is possible that the Seller or our delivery partners have a holiday between the day you place your order and the date of delivery which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some delivery partners and Sellers do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
- The Seller offering the product
- Product’s availability with the Seller
- The destination to which you want the order shipped to and location of the Seller.
Why does the estimated delivery time vary for each seller?
You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the delivery partner’s time-to-deliver in your location.
Seller does not/cannot ship to my area. Why?
We are currently servicable at the aforementioned locations:
- Mohali
- Chandigarh
- Panchkula
- Zirakpur
- Ludhiana
Whether your location can be serviced or not depends on
- Whether the Seller ships to your location
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable delivery partners in your location
At times Seller prefer not to ship to certain locations. This is entirely at their discretion; However in case of payment deducted and goods not being delivered, kindly expect an refund between 24 to 48 hours, subject to delay, if any by your existing bank. The refunds however would be credited to the source. For any further information please contact customer care.
Why is the COD option not offered in my location?
Availability of COD depends on the ability of our delivery partner servicing your location to accept cash as payment at the time of delivery.
Our delivery partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. .
Return and Refund Related
I need to return an item(s), how do I arrange for a pick-up?
You can return an items within 24hours of receipt subject to return in original condition (packaging) as delivered and unused. The return once approved, refund will be initiated within 48hrs to the source.
I did not receive my order but got a delivery confirmation SMS/Email?
In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 1 day from the date of delivery confirmation for investigation and further assistance.
What is Platform Fee?
For availing booking and delivery services on the Platform, Orangekart reserves the right to charge certain fees in the nature of convenience fees or service fees in addition to the cost of booking as charged by the service providers. Any such additional fees, including fee towards any modifications thereof, will be displayed to customer before confirming the booking or collecting the payment from such customer.
Complaints and Dispute
I have to raise a complaint w.r.t. a product or delivery?
You can connect at any time by reaching out to us through email/phone or the contact us page on our website.
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