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Returns and refunds
At OrangeKart, we strive to offer a transparent and customer-friendly shopping experience. We offer Open Box Delivery to ensure you receive exactly what you ordered. With this service, our delivery partner will open the package in your presence at the time of delivery, allowing you to inspect the item for correctness, physical damage or missing components.
Once you confirm the product is as described and in good condition, the order will be marked as delivered and no return requests will be accepted thereafter. By accepting the delivery, you acknowledge that the product meets your expectations and is free from any visible defects.
Please note that under this policy returns will not be allowed post-delivery except in rare cases where the product is proven to be non-functional or defective beyond physical inspection. Such exceptions will be evaluated strictly at OrangeKart’s discretion and may require verification by the brand or seller. Refunds, if applicable, shall be at sole discretion of OrangeKart and the decision shall be final and binding to all the parties.
We encourage customers to carefully review product details and inspect the item thoroughly during open box delivery. Your cooperation helps us maintain trust, reduce misuse of return services, and ensure a more efficient shopping experience for all.
In situations not mentioned here or in case of any queries, You can connect at any time by reaching out to us through email / Phone or contact us page on our website.